Refunds & Returns
- Order Cancellation
Orders submitted to Templi have three cancellation stages:
- Within one hour of your order being placed, your order can be cancelled free of charge. Cancellation requests must be emailed to firstname.lastname@example.org with your order number and the word ‘CANCEL’ in the subject line.
- After one hour, to the time your proof is approved, orders can be cancelled for a restocking fee of 10% of the order total. Your restocking charge will be no more than $150.
- After your proof is approved, orders cannot be cancelled.
- Product Returns
- Buyer shall inspect the products immediately upon delivery. If the product is deemed non-conforming by Buyer, Buyer must provide notice to Templi within three (3) business days via email to email@example.com with your order number in the subject line. If notice is not received after three (3) business days, Buyer will be deemed to have accepted delivery and Templi will be deemed to have delivered conforming products with no additional responsibility or liability. All sales are final upon acceptance.
- Templi must cure any non-conformity, except where Templi maintains a good faith dispute of the Buyer’s asserted non-conformity. The parties agree to cooperate in good faith to resolve any such disputes. Buyer shall pay all shipping charges for the return of products. Templi will not accept products for return if they are not in their original packaging.
- Terms of Refund
Refunds will only be granted in the form of a store credit. No cash refunds will be made for custom printed products. The shipping cost of returned merchandise will be paid by the customer.
- Last Modified: September 22, 2021